Interested in creating your own digital tours to promote your business? We're excited to help you out!
Fill out the form and your industry (commercial / residential real estate, college, business, facilities) to get a quote today.
(419) 944-7439
Toledo, Ohio
FREQUENTLY ASKED QUESTIONS
How long does it take to typically scan a space?
It typically takes 3040 minutes for every 1,000 square feet. Each individual scan takes about 1 minute. For projects larger than 25,000 square feet we will do the scanning over a two or three-day window.
What do I need to do before my appointment to prepare for the scan?
You do not need to provide anything for us to make the virtual tour. Everything in our virtual tours are created digitally with special cameras and sensors technology.
Please have the space in a condition suitable for scanning before the scheduled appointment. If cleaning services are needed, please schedule them before the scan.
Please provide instructions in the appointment scheduling form on how to access the property or how to obtain lock box codes if required.
Will the weather affect my scan's quality?
Scanning outside in 3D Scan mode is possible but not supported. This is because the camera uses infrared light to capture 3D data. Infrared light from the sun can lead to alignment issues and poor Dollhouse and Floorplan Views. Most spaces can be scanned on cloudy days. As long as there is sufficient interior lighting, then the finished project will look as good as a model created on a sunny day.
For scanning of oceanfront properties and similar items that feature a view to the outside of the property as a key selling point, it would be best to scan during better weather. We will discuss these instances on a case by case basis.
What web browsers are compatible with viewing 3D virtual scans?
Toledo Digital Tours 3D Virtual Tours use “WebGL”, the modern standard for handling 3D content viewed on the web. On desktop computers, WebGL is supported by all of the latest versions of Google Chrome, Mozilla Firefox, Apple’s Safari, and Microsoft’s Internet Explorer.
On mobile devices, WebGL is supported by Apple’s Safari for iOS 8 and Google’s Chrome for Android devices. Loading times typically can take longer on mobile devices. If you can’t view the Virtual Tour, please update your browser.
Check your browser’s compatibility with this free browser compatibility tool: https://get.webgl.org
Do I need to be present for the entire scan?
You are not required to be on site while we scan the property. The scanning process can very time consuming and most real estate professionals provide either a lock-box code or unlock the property themselves then take off.
BILLING & DELIVERY
How do I pay my bill?
We accept all major credit cards and checks. You can pay at the appointment or receive an invoice by email which is due within 3 days from the date of the service. For in person payment, we accept cash or checks. There is also an option to pay online, right here.
How long is my 3D virtual tour hosted online?
3D Virtual Tours require an enormous amount of data and bandwidth which is why it is stored in the cloud on special high speed servers. The first 10 months of hosting is free.
What is the expected turnaround time? When will my tour be ready?
We email you the links to the Showcase Webpage as soon as the Virtual Tour is post-processed. We also send you a special iFrame code which will allow you to embed your Virtual Tour directly into your website.
Schematic Floor Plans are delivered in PDF and PNG formats; Delivery is expected within 2 business days. Please note that we do not support Schematic Floor Plans creations for spaces larger than 10,000 square feet (930 square meters).
How do I cancel an appointment? What is your cancellation policy?
We understand that life happens and sometimes appointments need to be cancelled. Should you have to cancel, please do so more than 24 hours before the appointment to avoid any additional fee.